FAQs

  • Most carpet manufacturers recommend that you clean your carpet at least every 12 months. This frequency varies depending on the number of people, pets, and traffic in your home. We recommend having your carpets cleaned by a professional cleaner as soon as they start looking dirty to maintain their quality.

  • Professional carpet cleaning effectively eliminates trapped pollutants and germs from your carpet, contributing to enhanced indoor air quality within your home. Consistent carpet maintenance through cleaning routines helps to ensure a healthier living environment.

  • Drying times can vary depending on the amount of soilage, air flow in the home. and the humidity levels. Generally, complete drying can take anywhere from 4 to 6 hours, but can take up to 24 hours. We strive to remove as much moisture as possible during the extraction process.

  • Yes, we offer free estimates for all our cleaning services, either over the phone or in person. As a family-owned busine we have completly transparent pricing and we’ll gladly provide you with a detailed estimate tailored to your needs.

  • All items should be removed from furniture before our arrival. Chairs, sofas and end-tables will be carefully moved if wanted. Furniture legs will be protected with disposable blocks or plastic tabs. Large or heavy items may not be moved. Beds will not be moved by technicians.

  • Light vacuuming of high-traffic areas before we arrive is recommended but not required. If you prefer, we can do a quick vacuuming beforehand. Our equipment vacuums continuously during the cleaning process, ensuring a thorough clean by our expert carpet cleaner.

  • We accept cash, check, credit/debit card. Payment is due at the time of service.

  • It's best to wait until carpets and upholstery are completely dry before walking on them or placing furniture. This helps prevent re-soiling and damage to the surfaces.

  • Our Mailing Address is:

    1001 Hammer Dr.

    Norman, OK 73026

  • Absolutely! We’re honored to offer an 8% discount to all active-duty military members and veterans as a token of our gratitude for your service. This discount is available year-round and applies to all of our cleaning services. Simply let us know your military status when scheduling, and we’ll make sure to apply it!

Policies

  • We consider an area to measure at 250 square feet or less for our carpet cleaning service. Additional charges may apply for larger spaces.

  • Please note that we do not provide a guarantee for cat urine issues. While we strive for the best results, certain factors may affect the outcome of treatment.

  • We kindly request that you inform us in advance if you need to reschedule or cancel your appointment. This allows us to adjust our schedule accordingly and serve other clients efficiently.

  • In the event of inclement weather, Clean and Dry may need to reschedule appointments for the safety of our technicians and clients. As a small family owned and centered business, we prioritize safety and quality, ensuring your service is delivered when conditions allow.

  • Payment is due at the time of service. We accept various forms of payment for your convenience.

  • Clean and Dry Carpet Cleaning proudly serves Norman, Moore, Noble, and surrounding areas.

    For locations more than 20 miles from Norman city center, a small additional fee of $25-$50 may apply to cover extra time and travel costs. This helps us keep our regular prices affordable and maintain our high-quality service for all clients. Please see our service areas for our full service area. Contact us at 405-579-1474 with any questions. Contact us for more information. Our normal service area is:

    South of I-240

    East of I-44

    West of Choctaw Rd

    North of Purcell

  • While we do not offer refunds for issues with your cleaning, YOUR satisfaction is of utmost importance to us. If you encounter any concerns or issues with our service, please let us know. Your voice matters, and we will go above and beyond to ensure you are fully satisfied with the results.

Your Voice Matters:

Got questions, comments, or feedback? Contact us—we'd love to hear from you and learn how we can make your experience even better.

(405) 579-1474

Norman, OK 73026